The Community Relations Department focuses on providing links between the city's diverse community and city services. The department engages residents directly through numerous functions, including:

Communications Office –  Promotes city of Fort Worth programs and services through media and public relations, publications, the city's Web site and events

Community Outreach – Provides assistance and referrals for health, welfare and social services

Customer Service – Responds to residents’ inquiries and tracks requests

Enforcement – Investigates complaints of discrimination in employment, housing and public accommodation

Neighborhood Office – Facilitates neighborhood capacity building and assists residents by providing education and information about city services and programs

Early Childhood Matters –  Directs the Early Childhood Resource Centers program.